Shipping policy

Shipping Policy – Enzo's Sauce

Retail customers: Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). You’ll receive a confirmation email when your order ships.
Wholesale customers: Orders may require additional processing time depending on quantity. Please allow 2–5 business days for order preparation. Your sales representative will confirm shipment details.

Shipping costs are calculated at checkout for retail customers and confirmed with wholesale customers prior to shipment.
Estimated delivery times after dispatch:
- Standard shipping: 3–7 business days
- Expedited shipping: 1–3 business days (if available)

Wholesale bulk orders may require freight shipping, which can take longer. Delivery estimates will be provided at the time of order.

Our products are food items and are carefully packaged to ensure they arrive in good condition.
Customers are responsible for inspecting products upon receipt. If jars arrive damaged, leaking, spoiled, or otherwise unusable, contact us within 48 hours with photos so we can provide a resolution.
We are not responsible for delays caused by carriers, weather, or other events outside our control.
For temperature-sensitive shipments, please follow any handling instructions provided.

Customers must provide a correct shipping address at checkout.
Retail orders returned due to an incorrect address may incur additional shipping charges to resend.
Wholesale customers should confirm shipping addresses with their account representative to avoid delays or extra charges.

Large or bulk orders may ship via freight carriers. Shipping costs, handling, and delivery timelines will be communicated prior to shipment.
Wholesale orders may require a minimum purchase amount; please check your account terms or contact us for details.
Wholesale customers are responsible for any additional fees (liftgate, residential delivery, etc.) if applicable.

For any shipping questions or issues, contact us at nicky@enzosauce.com. Retail or wholesale, we’ll make sure your order gets to you safely.