Refund policy
Returns & Refunds Policy – Enzo's Sauce
Returns window
You have 30 days from the date your order is delivered to request a return.
Food product return eligibility
For food safety reasons, we can only accept returns of jars that are unused, unopened, and still sealed, in their original packaging and in the same condition you received them. Proof of purchase is required.
To start a return, please contact us at enzosfoodproducts@gmail.com
Approved returns must be sent to:
350 Theodore Fremd Ave-Ste. 130
Rye, NY 10580
Returns sent without prior authorization will not be accepted.
Damaged, incorrect, or defective items
Please inspect your order when it arrives. If a jar arrives broken, leaking, spoiled, or if you received the wrong item, contact us right away at enzosfoodproducts@gmail.com so we can make it right with a replacement or refund.
Non-returnable items
We cannot accept returns for:
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Opened or unsealed food products
If you’re unsure whether your item qualifies, just reach out and we’ll be happy to help.
Exchanges
If you’d like a different product, the quickest option is to request a return for any eligible unopened item and place a new order.
Refunds
Once we receive and inspect your return, we’ll notify you whether your refund has been approved.
If approved, refunds are issued to your original payment method within 20 business days. Your bank or card provider may take additional time to process the refund.
If more than 30 business days have passed since approval, please contact enzosfoodproducts@gmail.com.